![]() ![]() Let me give you another example: If a Sony Vegas user had mp4 files where the video but not the audio would open, the first two questions out of my mouth would be to elicit their Vegas version and Quicktime version. That's kinda how we choose to work around here without prejudging others' questions. If, on the other hand, I have a different, but similar version as yours, but no indication from the version history that my results would necessarily differ from yours, I might still conduct the same test and report that I (can/cannot) duplicate your results, but with the added qualifier that I used version x.xx to conduct my tests. That confirmation alone carries a lot of weight if you then elevate it to a technical support ticket. One reason that your peers ask for version numbers is founded in a sincere desire to help, buffered by a self-imposed need to respond accurately and appropriately.įor instance: If I have the same Sound Forge version and OS as you, I might read your post and test the situation you describe, and report back that I (can/cannot) duplicate your results under the conditions you have provided. The only legitimate reason for asking a question is if the reply would effect your answer." Adding a renaming step is not that big of a deal if it saves you from individual saving. Perhaps full support will be forthcoming. m4a is still a very new audio format (I know it's not that new, but it's only recently becoming commonly used). Like I said, I'm not trying to flame you, but you brought it up, and it just happens to be one of my buttons. ![]() We have people ask questions about SF going back to version 4.5, so it's hard to know what you're working with. It's a bit like calling your local auto-mechanic and saying you're having a problem with your car, but failing to tell them what kind of car it is. There might have also been a known issue with your version, but nobody would know that since you left absolutely no specs on anything. They've added support for file formats along the way. Yes, it does matter what version of SF you're using. If you provide complete system information, like the sticky at the top of this forum asks, you'll get quicker, more concise answers, instead of having people waste a post getting you to tell us what you're working with. It's my main pet peeve with people who post on forums-They don't bother to read any of the stickies that explain the proper etiquette for posting. However, they may not have an answer for your question.Īlso, I don't want to get testy, but you brought it up. This forum is monitored by a few Sony or ex-Sony people. ![]()
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